GOODS RETURN & REFUND POLICY
We honour a genuine refund and return policy for the items purchased through an end to end agreements with our third party partners providing Profiling, Wellness, Consulting, Counselling, Yoga and other transformation services or directly by us, as the case may be, per the detailed policy as under.
Be prompt to report the same as soon as you know of any issue.
Our Partners and third party product providers take a note of our return policy stated herein which is kept updated at regular intervals.
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards and software products if any are also not returnable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: Book with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact Email firstname.lastname@example.org or mailing us at: Trikaya Cosmos Pvt. Ltd., Shop 1 & 2, S. K. Ahire Marg, behind Podar Hospital, Worli, Mumbai 400018.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or mailing us at: Trikaya Cosmos Pvt. Ltd., Shop 1 & 2, S. K. Ahire Marg, behind Podar Hospital, Worli, Mumbai 400018.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Trikaya Cosmos Pvt. Ltd., Shop 1 & 2, S. K. Ahire Marg, behind Poddar Hospital, Worli, Mumbai 400018.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100 or Rs. 7,500/- you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.